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Coronavirus Safety of Our Patients

During this time of year we understand you are concerned about the Coronavirus (COVID-19). As your healthcare partner, we would like our patients to know that the safety of our patients is our top priority.  We also want to reassure you that while Coronavirus has been concerning, the overall risk to the general public remains low. 

What you should do to protect yourself

Coronavirus spreads through contact with respiratory droplets caused by coughing and sneezing. You should be using the same prevention methods as you would to avoid a common cold or the flu. The best ways to protect yourself include:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • Try to avoid touching your face.
  • Avoid close contact with people who are sick.
  • Stay home from school or work when you are sick.
  • Disinfect surfaces at home and at work.
  • Cover your mouth when you sneeze or cough.

During this time of year it is also cold and flu season which gives symptoms of body aches, fever, cough and fatigue.  If you are feeling ill, it is likely at this point to be cold or flu rather than Coronavirus.  As with flu and cold, most people with Coronavirus will experience mild viral symptoms of cough, fever, possible shortness of breath, muscle weakness and fatigue, and will experience a full recovery.

What you should do if you are experiencing symptoms

If you are in respiratory distress, please call 911. If you have a fever, cough, and other symptoms of a respiratory infection, please visit your closest urgent care location. As a precaution, wear a mask if possible and limit exposure to others. Please immediately notify the staff of your possible illness upon arrival.

What we are doing to keep all patients safe

This situation has been taken very seriously by all members of our urgent care and we have been preparing for possible cases for weeks.  For us that means reinforcing our protocols, using appropriate supplies and creating plans for escalation of patients if necessary. 

All staff at our locations have been trained on the appropriate care for patients with Coronavirus, Flu or Cold like symptoms and are wearing masks and Personal Protective Equipment when appropriate.  We are staying up to date with all CDC and DOH guidelines with how we treat, isolate and disinfect rooms between patients.

What’s next?

We have been having discussions with the DOH and CDC current guidelines to keep our patients as informed as possible and we will continue to improve our guidance as the situation unfolds. 

We encourage patients to remain calm and use the following resources from the New Jersey and New York Department of Health and Centers for Disease Control to prepare and prevent the spread of infection.

NJ Department of Health:  

NY Department of Health:

Centers for Disease Control and Prevention:

We will continue to update our sites to stay up to date with the appropriate and guidance as the situation unfolds.  Thank you for being a loyal patient with us. 

Rupal Bhingradia, MD FAAFP
Jessica Levatino, MD
© Excel Urgent Care and Affiliates 2020

Excel Urgent Care & Affiliates


Excel Urgent Care & Affiliates provide walk-in urgent medical care to ares in New York, New Jersey and Connecticut.

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